faq
FAQ
faq
Frequently Asked Questions
WA Unique Luxury Transfers is a premium chauffeur service based in Perth, Western Australia. We specialize in providing luxury transportation for various occasions, ensuring your journeys are comfortable and unforgettable.
Our main office is located at Canning Vale, Perth WA 6155, Australia. You can visit us in person, or you can contact us through our website, phone, or email.
We offer a diverse fleet of meticulously maintained vehicles, including Mercedes sedans, Audi SUVs, and spacious Mercedes Vans. Each vehicle is equipped with the latest amenities to enhance your travel experience.
You can reach us through the following options:
- General Inquiries: info@wauniqueluxurytransfers.com.au
- Reservations: reservations@wauniqueluxurytransfers.com.au
- Phone: +61 430 397 773 (General Inquiries) / +61 430 397 773 (Reservations)
- Visit our office at the address provided above.
We accept payment through EFT (Electronic Funds Transfer), Visa, MasterCard, and American Express. Please note that we do not accept cheques.
There may be additional processing fees for credit card payments. Please check with our team for more information on payment processing fees.
We accept payment through EFT (Electronic Funds Transfer), Visa, MasterCard, and American Express. Please note that we do not accept cheques.
There may be additional processing fees for credit card payments. Please check with our team for more information on payment processing fees.
Our refund policy varies depending on the type of booking:
- For wedding bookings, if canceled 12 months before the wedding date, we refund 100% of the remaining balance paid. Between 12 months and 6 months out, we refund 50% of the balance paid. Within 6 months of your wedding date, there is NO refund, and the full balance is due.
- For tours and charters, the refund policy is as follows:
- Cancellations 60 days or more before the tour departure receive the full amount paid, less any upfront or out-of-pocket expenses.
- Cancellation 59 to 31 days before departure refunds the balance (if paid in full), minus the booking fee (deposit) of 30%.
- Cancellation less than 30 days before departure receives NO refund, and the full balance is payable. You are encouraged to obtain travel insurance.
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